The possibilities for chatbots to grow are relatively high when talking about the healthcare industry. Although the rate of adoption is not yet generalized, the number of chatbots in the healthcare industry is rising. Implementation of these AI-powered chatbots directly impacts both the entities (service providers and patients). Chatbots have immense potential in the healthcare sector for efficient implementation. Here are four ways in which chatbots affect health care services: One - Reducing Workload Of Healthcare Professionals With the increasing use of technology in the healthcare industry, a majority of everyday tasks are automated. Still, initial patient interaction and several routine tasks are being managed in-person by healthcare professionals by establishing direct contact with the patients. Using healthcare chatbots, most of these manual interactions can be automated. It will not just reduce the chances of human errors but also save a lot of time for healthcare professionals. Some of the activities that healthcare chatbots can perform on behalf of healthcare professionals are: • Recording medical notes (patient’s medical history), • Planning Appointments and hospital visits, • Providing detailed information on prescribed drugs.
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