Businesses are rapidly using AI and automation to increase productivity, minimise human work, and improve their systems. While AI and automation are sometimes used interchangeably, they serve distinct functions. The basic purpose of automation is to repeat actions based on previously established rules. Artificial intelligence (AI), on the other hand, enhances the capacity to learn, make choices, and adapt. Automation and machine learning work together to improve operational efficiency. They may take on more complicated jobs and enhance their performance as they grow. With these advancements, firms may now automate a broader variety of jobs beyond the usual, repetitive ones. These processes may now be decision-driven and include more than one stage. It will also discuss how agentic and generative AI are transforming the landscape of intelligent automation.
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