CITIZEN'S CHARTER

About 1. The organization's commitment to a standard, quality, and timeframe for service delivery, a grievance redress mechanism, transparency, and accountability are all embodied in a Citizens' Charter. 2. Citizens' Charters have been published by a number of organizations, ministries, and departments within the Central Government. 3. Nodal Officers have been appointed in the relevant Central Government Ministries, Departments, and Organizations to ensure that the Citizens' Charter is effectively implemented.

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