Running a small NDIS provider often means handling many responsibilities at the same time. Rostering workers, managing participant information, checking timesheets, handling documents, responding to staff and preparing invoices can quickly fill up the day. At first, spreadsheets, calendars, emails and messaging apps may seem like simple ways to manage everything. But as the number of participants and support workers grows, these manual processes can become harder to control. Even a small roster change can require several updates across different tools.
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