How to listen to the customer amidst Covid-19?

Category: Business

Experts are claiming that the buying behaviour of Customer may change, but no one is sure about this and everyone is waiting and watching. But at the same time, customer behaviour experts are observing very carefully how customers are going to behave post-COVID-19. So, it is extremely important to know the pulse of the customer and the right way is to take feedback at regular intervals about your product and services on whether they are going to change? The following 7 things will help you understand how to listen to your customer.