How to Measure Net Promoter Score?

Category: Business

What is Net Promoter Score (NPS)? Net Promoter Score or NPS is a single question that will help measure the complete customer experience and the loyalty of the customer towards the brand as well. The goal of every company in the world is to grow. The best advocates of the company are the customers who have used our services. In order to figure out how the company will grow in the future, NPS will reveal how many customers will refer the company to their friends and colleagues. On a scale of 0-10, based on your whole experience with our company/product/service, how strongly would you recommend us to your friends and colleagues? Read the full article to find everything about Net Promoter Score.