EVENT INFORMATION Historically shipping has not been a key focus for digital leaders, but mindsets are changing. Retailers are recognizing that the “black hole” experience between conversion and doorstep is a blemish against the end-to-end brand experience they are trying to build. Consumers not only want fast and free shipping, they also want to know when their purchase will be delivered. Meeting these expectations directly impacts LTV and repeat buying habits. As Amazon CEO, Andy Jassy says “We believe that continuing to get products to customers faster, makes customers happier, and they also convert at a higher rate when they can see promises of deliveries that are faster.” In this webinar we’ll unpack Maergo’s 2023 Post-Purchase Consumer Experience Study where we’ve learned just how much delivery impacts the entire ecommerce experience. Get actionable insights on how a faster and more predictable shipping experience helps: 1. Eliminate delivery time anxiety to drive more “add to cart” clicks 2. Significantly reduce “where’s my order” support tickets 3. Supercharge your loyalty program with shipping benefits your customers really want 4. Offer dynamic shipping promotions at Checkout instead of product discounts 5. Turn first time shoppers into repeat buyers through a great pre- & post-purchase experience.
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