This article explores the rise of Intelligent Automation in retail. It combines technologies like RPA and AI to improve customer experience and business efficiency. Intelligent Automation is booming: 40% of retail companies already use it, and that number is expected to double by 2021. Benefits for retailers: Personalized customer service: Computer vision helps identify customer preferences and guide purchases. Faster processing: RPA and OCR automate data entry and reconciliation for tasks like invoicing. Improved customer insights: Bots automatically analyze reviews and feedback, helping retailers make informed decisions. Streamlined returns: AI validates images of damaged products, speeding up return processing. Enhanced e-commerce: Chatbots provide product information and reviews, assisting customers in making informed buying decisions.
Topics
