Audio annotation has spread to many industries where customers expect digitized and immediate customer service. As a result, companies have created chatbots, which allow customers to submit complaints and take a virtual tour to learn more about specific products. Chatbots are now very effective for customer relationship management in the majority of businesses because they are quick and convenient. These big data conversations are recorded every day in order to better understand the customer's preferences and habits. The annotators begin the time-stamping process by recording these big data conversations, making the ML process easier and the final output clearer.
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