What Are Voicebots and How Can They Benefit You?

Category: Technology

A Voicebot is software that enables computers to have human-like conversations with humans using natural language. It uses a set of technologies, such as artificial intelligence (AI), natural language processing (NLU), Automated Speech Recognition (ASR), and Text-to-Speech (STT). Thanks to advanced Natural Language Understanding (NLU) technology, the Voicebots are mature enough to recognize the intents and the context of conversations. Now you don't need to speak words in a particular combination for the Voicebot to understand what you want to say. Voicebots are commonly mistaken as voice assistants. However, voice assistants, such as Siri or Alexa, typically control the hardware and are integrated with smart speakers or smartphones.